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Services & Support

Professional Services

Technical & Professional Services

In order to enable end-to-end IT integration, Ingram Micro offers technical and professional services that has wide advert technology knowledge on solutions like Server Virtualization. High Availability and Clustering Services, Backup and Recovery Solutions, Storage Consolidation, Networking Solutions and more.

Our Professional Services team has the capabilities to leverage on our partners in projects engagement by providing these value-added solutions ranging from pre-Sales activities to technical implementation services using systematic lifecycle approach. Understanding their requirements, challenges, and technology goals is the foundation for us to deliver solutions that ensure that ensure high level of service quality and customer satisfaction.

Ingram Micro can satisfy the full range of customers’ technical requirements, including 24/7 mission-critical and business-critical support whether its Enterprise Solutions, Storage Solutions, Network Or Security Solutions, by offering a broad range of Professional Services that improve design, reliability, scalability, efficiency, lower TCO and enable ROI to customers’ IT investments.

Our goal is to strive to be the preferred IT solution partner for customer’s success in the following IT domains:

• IT consultation
• Implementation of latest technologies
• Software/hardware maintenance


IT Consultation Services

Ingram Micro’s IT consulting services aim at giving our customers the ability to choose from the best technology and implementation options available so as to achieve their business goals. Our experience in having worked with a myriad of clients gives us an enormous depth of understanding and know-how in areas of:

• Application Consulting
• IT Network Infrastructure Consulting
• IT Security Consulting
• Storage Consulting


IT Professional Services

With Ingram Micro’s suite of IT Services, our aim is to help our customers to accelerate their returns of investment and achieve IT efficiency

Our IT Services offerings include:

• Infrastructure Point Installation
• Enterprise Storage and System Solutions
• Enterprise application Solution
• Information Security and Networking Solution

Ingram Micro Technical Services team offers a variety of vendor maintenance program, which are completely back-to-back with the respective vendors. These maintenance programs are provided with the full technical and logistical support by vendors such as VMWare, Juniper, Quantum, Hitachi Data Systems and many more.

The comprehensive suite of maintenance services Ingram Micro provide ensures that we deliver the right support coverage at the right price to our customer. The support services can range from complete 24/7 onsite coverage, to basic hardware replacement services.

Ingram Micro Further Value Add to our customers with our Proof-of Concept centers which allow hands-on and in-person helps to architect their business infrastructure. The POC centers can simulate real customer scenarios, allowing customers the opportunity to see how proposed solutions can perform. With minimal investment and in a risk-free environment, using the latest and best of breed technologies. The Technical proof of concept methodology allows user to systematically identify and eliminate issues and to create positive solutions for themselves and their customers.


Partner Benefits

By bringing an unparalleled selection of sales and technical resources together in one place, we empower you to help your customers make confident investments in technology, Our key offerings include:

• Live, hands-on product and solution demonstration
• One-one-one technical briefings and training on targeted solutions
• Manufacturer-sponsored training
• Proof of concept for current inventory
• Remote access product and solutions demonstrations

Top Manufacturers, including HP, IBM, VMWare and Cisco, have forged partnerships through POC centers to supply their technology to solutions providers. Thanks to their support, all of our POC centers feature a range of products and solutions within key technologies, including virtualization, thin client, blade servers, high-end storage, unified communications, office collaboration, networking and network security.


Reduced Infrastructure Cost

With the access to Ingram Micro’s training and seminar facilities, solution providers will be able to attach higher rates and greater margin opportunities through multi-manufacturer solution selling. Anticipate savings by:

• Reducing training costs via complementary manufacturer partnerships
• Reducing time-to-market on new products and solutions
• Shortening sales cycles
• Partnership to drive sales through training and education
• Proof-of-Concepts Centers

Our centers attempt to solution complimentary applications integrated on these specific hardware platforms (namely HP, IBM and VMWare) that will enable Business Continuity, Server and Storage Virtualization, System Management, Security, Enterprise Mobility and Unified Communication. This is facilitated through the spectrum of applications and solutions that Ingram Micro represents, that are featured.

For more enquires, you may contact us